FAQs

if there are any problems,especially connection issues,in this module itself or not；
Check if there are any related issues/error codes in any other related modules or not;If yes,fxed the related errors first;
Still any errors please advise details and record a video to show your diagnostic process.

Check if OBDII cable is fine/change another cable to try again;
Check if OBDII function is communicating fine;
Check if there are any issues in vehicle itself or not;
Check if any other vehicles have the same issue or not;If all vehicles are not communicating,please try another new OBDII cable.
If this vehicle is not communicating only,please check problems on the vehicle itself first.

Check if the vehicle testing is OBDII compliant or not(EOBD or JOBD is not supported)；Vehicles adopted OBDII system in different regions around the world(For Reference):
Europe：Adopted OBDII system since 2006;
U.S.A：Adopted OBDII system since 1996;
Asia：Adopted OBDII system since 2009；
Check if any other OBDII compliant vehicles(US vehicles,Ford,GM,Chrysler are suggested)are communicating with this scanner or not;If other vehicles are communicating fine,it is most likely that the vehicle you testing is NOT OBDII compliant;
If it is confirmed that the vehicle is OBDII complaint but still linking error,please advise your region/country,screenshot of About information of your device,VIN of your vehicle to our tech support.

if all pre-conditions are fully satisfied or not;
Record the diagnostic process in video and send to tech support;
Advise the make,model,year and VIN of the vehicle;
Send the screenshot of About page of your device;
Advise the specific function you were doing;
Advise in details the problems you encountered and what you have done on the vehicle.

Generally data logs should be collected if we encountered software issues during diagnostic process below:
Some errors occurred when you are accessing a specific system/all system,
Reading DTCs,clearing DTCs,
Reading or decoding VIN,reading live data,
Performing active tests,special functions or programming/coding,etc.

Advise problems/errors you encountered in details;
Upload the corresponding data logs for checking(Data log upload instruction:https:

After log is collected,a log file will be automatically created and stored in your device;
You can go to ES File Explorer-Scan-Data logging,find out the corresponding vehicle folder;
You will see log files(generally zip file named by date),and send it directly to tech support’s email;
Software Issues when using other product models with Data Logging Function:

You should click the icon(showed in red box below)to start log collecting process;
You will see this icon light up after you first click;
After the problem occurred during diagnostic process,you need to click this icon again to end log collecting process,and then upload;
Please describe your problems with more details when you upload the data logs.

Apart from tablet tools and AP/HT200,Data Logging function is available on OBDII scanners including AL329、AL529、AL529HD、ML329、ML529 and ML529HD.
The log collecting and uploading procedures are showed as below:
a.Power up the scanner,go to Setup---Update Mode--Set Data Log--ON to turn on Data Logging function of your AL529HD;
b.Connect the device to the vehicle which was having software issues/errors.
c.After diagnosis process were done(error occurred),please disconnect the device from vehicle;
d.Connect the scanner to computer via USB cable,run Maxi PC Suite on your computer,select Setup--Update Mode---Upload Data Log Mode on your device;
e.Go to Maxi PC Suite,you will see log files(showed below),click on Upload button;
f.You will see a pop-up page asking you to enter Vehicle information and problem details,please fill in and click on Submit.